Contact & Support

We read every message and usually reply within 2 business days. Before you write, the wiki might already have the answer.

Game supportLost progress, sign-in trouble, or something not working.Purchase issueBought something that didn't arrive? Include the order ID from your App Store / Google Play receipt.Report a bugTell us what happened and what you expected. Screenshots or recordings help a lot.Privacy & dataData access or deletion requests, and privacy questions.Business & pressPartnerships, press, and creator enquiries.

Or email us directly at support@printraband.com.

Quick fixes

My progress is gone

If you linked Apple, Google Play Games, or Facebook, open Settings → Cloud Save and sign in with the same account you used before. Guest progress is stored only on the device.

Playing on two devices

Your progress can only be active on one device at a time. Playing on a new device takes over the save; close the Game on the old one first.

A purchase didn't arrive

Fully close and reopen the Game while connected to the internet. If it still hasn't arrived, email us with your order ID.