Contact & Support

We read every message and usually reply within 2 business days. Before you write, the wiki might already have the answer.

Send us a message

Choose a topic and tell us what you need. We will reply by email.

Please don't send passwords, sign-in tokens, recovery codes, or payment-card details. We verify account ownership separately before acting on data requests.

Prefer email? Write directly to [email protected], or use[email protected] for privacy requests.

Quick fixes

My progress is gone

If you linked Apple, Google Play Games, or Facebook, open Settings → Cloud Save and sign in with the same account you used before. Guest progress is stored only on the device.

Playing on two devices

Your progress can only be active on one device at a time. Playing on a new device takes over the save; close the Game on the old one first.

A purchase didn't arrive

Fully close and reopen the Game while connected to the internet. If it still hasn't arrived, contact us with your order ID if you have it.