Privacy Policy

Last updated: 2026-10-08

This policy explains what information BytePair LLC ("we", "us") collects when you play Printraband(the "Game") or visit printraband.com and wiki.printraband.com, how we use it, and the choices you have. If you have questions, email [email protected].

Summary

• You can play without creating an account. If you sign in, we store your game progress so it can be restored.
• You do not need to provide your name, email, or phone number inside the Game. If you contact us through our website or by email, we use the details you provide to reply. We don't use them for marketing, and we don't sell your personal information.
• The Game shows ads, including optional rewarded ads. Ad partners may process device and ad interaction data to deliver and measure them.
• You can request deletion of your account and game data from Settings → Cloud Save → Delete Account in supported versions, or through our account deletion page.

Information we collect

Game and account data

• Player identifiers: a random player ID created by the Game, and an identifier for the device the Game is installed on.
• Sign-in details (optional): if you link Apple, Google Play Games, or Facebook, we receive an account identifier from that provider so we can recognise you. We don't ask for your contacts or friends list, and we don't post anything on your behalf.
• Game progress: your save data such as venues, upgrades, currencies, items, Tech, settings, and tutorial progress.
• Purchase records: when you buy something, Apple or Google processes the payment. We receive a receipt or transaction ID and the item purchased so we can deliver it and prevent fraud. We never see your card details.
• Technical data: app version, device model, operating system, language/locale, time zone, IP address, and basic diagnostic and error logs.

Gameplay analytics

We use aggregate counts and timing measurements to balance and improve the Game. These server metrics use fixed categories and are not linked to your player ID or device ID. Account-linked gameplay records are part of your game data and are removed with your account.

Advertising data

The Game shows ads, including optional rewarded ads you choose to watch. Our advertising partners may process your IP address, device information, advertising identifier where available, and ad interaction data to deliver ads, limit how often you see them, measure performance, and prevent fraud. We currently request non-personalized ads through Unity LevelPlay.

• iOS: the current Game does not show an App Tracking Transparency prompt or request access to the iOS advertising identifier (IDFA). You can review app tracking controls inSettings → Privacy & Security → Tracking.
• Android: you can reset or delete your Advertising ID, or opt out of personalised ads, in your device's Google/Privacy settings.

We do not currently offer an in-game control to switch on personalized ads. Rewarded ads are optional.

Support requests

If you email us or use the contact form, we receive your email address, the topic you choose, and whatever you include in your message or optional fields, such as your player ID. We use it to handle and reply to your request. The contact form uses Cloudflare Turnstile to check for bots and Postmark to deliver your message to our mailbox. We process your IP address to prevent form abuse; it is not included in the support email.

Websites

printraband.com and the wiki don't use advertising cookies or tracking pixels. Our hosting provider keeps standard server logs (like IP address and pages requested) for security and reliability.

How we use information

• To run the Game, save and restore your progress, and keep you signed in on one active device.
• To deliver purchases and restore them when you reinstall.
• To show ads, including rewarded ads.
• To understand how the Game is played, fix bugs, and balance the game.
• To detect cheating, fraud, and abuse.
• To reply to support requests and meet our legal obligations.

Where the GDPR or UK GDPR applies, we rely on: contract (to provide the Game and purchases you ask for), legitimate interests (security, anti-cheat, aggregate game improvement, and delivering and measuring non-personalized ads and preventing ad fraud where permitted), and legal obligation(for example, keeping transaction records). Some device storage or access for advertising may require separate consent under local law. Our advertising partners describe their own data use and choices in the policies linked below.

Who we share information with

We don't sell your personal information. We share it only with:

• Service providers who host our servers and help us run the Game, under contracts that limit how they can use it.
• Postmark delivers contact-form submissions to our mailbox. Privacy policy.
• Cloudflare Turnstile checks contact-form submissions for bots. Privacy policy.
• Platform and SDK providers built into the Game:

• Advertising partners. The Game may use one or more of these networks, directly or through ad mediation, and the mix may change:

• Legal reasons: if the law requires it, or to protect the rights and safety of players, the public, or us.
• Business transfers: if Printraband or BytePair LLC is sold or merged, player data may be transferred to the new owner under this policy.

Some of these providers are located outside your country, including in the United States. Where required, transfers are protected by safeguards such as the EU Standard Contractual Clauses.

How long we keep information

• Account and game data: while your account is active. Account deletion removes the account, its cloud save, sign-in links, and account-linked gameplay records. It does not leave a playable anonymous copy.
• Account and game data after deletion: retained information is limited to aggregate statistics without player identifiers and minimal store verification/replay-prevention facts without old account ownership. These facts support eligible permanent-purchase restoration, not restoration of progress or consumables. Separate deletion confirmations, restore-protection records, support correspondence, and any specifically required legal records are subject to the limits below.
• Deletion confirmations and restore protection: at most 30 days after completion. Backups expire within 30 days, and deletion records are applied before restored data is served.
• Operational and processor-held data: account records and references in our game service are removed. Advertising services may retain device or ad interaction data separately; contact us for help with those requests.
• Game server logs: new request entries omit player and device pseudonyms. The live game container keeps at most three 10 MB log files, removing older files as they rotate. Historical files containing pseudonyms must be purged before in-game account deletion is enabled. Website hosting logs are held by the hosting provider separately.
• Support correspondence: only as needed to handle the request. Any specific legal retention is limited to the records and period actually required, not a blanket retention of the player history.

Your choices and rights

• Delete your account: use Settings → Cloud Save → Delete Account in supported versions, or request deletion at [email protected]. Logging out is separate. Deletion does not delete your Google, Apple, or Facebook account.
• Advertising: rewarded ads are optional. You can manage advertising identifiers and tracking controls in your device settings, and contact us about your privacy rights.
• Access, correction, portability, objection, or restriction: email us and we'll respond within 30 days (45 days for California requests).

Depending on where you live (for example, the EEA, UK, California, and other US states), you may have rights to know what we hold about you, get a copy, correct or delete it, and opt out of targeted advertising or the "sale" or "sharing" of personal information as those laws define it. We don't discriminate against you for using these rights. You may also complain to your local data protection authority. To verify a request, we may ask for your player ID or proof that you control the account.

Children

The Game is not directed at children under 13 (or the minimum age in your country). We don't knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we'll delete it.

Security

We use encryption in transit, access controls, and server-side validation to protect your data. No system is perfectly secure, but we work to protect your information and will notify you if the law requires it.

Changes to this policy

If we change this policy, we'll update the date at the top of this page. For significant changes we'll also let you know in the Game.

Contact

BytePair LLC
Email: [email protected]